Exchange Policy

Exchange Policy

Customer satisfaction is our #1 priority at House of Vastra Fashion. We strive to make your shopping experience memorable, convenient, and hassle-free. We want to make sure you are happy shopping with us.

We offer a 7-day exchange policy on eligible products.

By making a purchase from House of Vastra Fashion, you acknowledge, understand, and agree to the following terms and conditions.

7-Day Exchange Policy

  • We offer a 7-day exchange policy from the date the product is delivered.

  • If you are unsatisfied with your product, you can request an exchange within 7 days of delivery.

  • Items must be unused, unworn, unwashed, and undamaged.

  • Products must be returned in their original packaging, including hangers, polyester bags, and hang tags attached to the garments.

  • Customers must return the product along with the original bill/invoice and product labels.

How to Request an Exchange

  • An exchange request must be placed within 7 days from the date of delivery.

  • To request an exchange, contact us via email at help.houseofvastra@gmail.com.

  • After reviewing your request, our customer support team will approve and confirm the exchange request.

  • Once the exchange request is approved, the customer must cooperate with the courier process.

  • We currently do not provide our own reverse pickup facility.

  • Reverse shipping/courier charges of ₹250 must be paid by the customer.

Return Policy

We do not accept returns for refunds.

Products purchased from House of Vastra Fashion are eligible for exchange only, subject to the conditions mentioned in this policy.

Products Purchased During Sale or Discount

Products purchased during sales or discount offers are eligible for exchange only and are not eligible for return or refund.

All exchange requests remain subject to the product condition and eligibility requirements mentioned above.

After Sending the Product

  • After dispatching the parcel, customers must share the shipping details with us through email at help.houseofvastra@gmail.com.

  • Once we receive the returned product, it will undergo a quality inspection.

  • After the product passes the quality inspection, we will process the exchange within 2–3 working days.

  • If applicable, store credit or a credit note will be issued to the customer's registered mobile number after the returned product passes our quality inspection.

Important

House of Vastra Fashion reserves the right to reject an exchange request if the product does not meet the eligibility conditions stated in this policy, including if the item has been used, worn, washed, damaged, or returned without its original packaging, tags, or required documentation.

For any questions regarding exchanges, please contact us at:

Email: help.houseofvastra@gmail.com